Retention & Morale Survey

Retention & Morale Survey

All information obtained will be used to encourage retention within the Call Center please fill out and sign your name to this document and return to Lesli or George. Please give details on your answers providing yes, no, answers will not help this survey is to get a better understand to provide improvements to the culture of the call center. Thank you for your assistance!

• How much do you enjoy the work you are doing at Davenport University? (on a scale of 1 to 5, 1 being the lowest, 5 being the highest)

        Your answer:

• What do you enjoy most in the work you are doing?

• What do you enjoy least in the work you are doing?

• Do you feel that your work makes a difference in the organization?

• How much have these factors contributed to you staying at the organization as long as you have?

• What reasons do you give others for your decision to work and stay at our organization?

• What elements or motivational factors do you like best in your current role and want more of?

• What are the less-desirable elements in your current role that you would like to do less of?

• How would you assess your opportunities to grow and advance? (on a scale of 1 to 5, 1 being the lowest, 5 being the highest)

Your answer:

• If at the above question you scored 1, 2 or 3, what are the barriers that you feel are preventing you from growing and advancing in the organization.

• Do you feel that your colleagues and teammates listen to you and value your input?

• Name one process that if it were eliminated, would make you more productive.
  
  

• When you are stressed or feel Burn Out do you have a positive way to relieve your tension (suitable for office environment)?

• Given a scale of 1 to 5 (1 being NO Way and 5 being absolutely) do you feel the call center has excellent retention? Please give reason for your score.

• Given a scale of 1 to 5 (1 being NO Way and 5 being absolutely) do you feel the call center has excellent morale?

• How do you feel about the new workspace? Is it a positive change from the one at Broadmoor? If not why not?

• If you are not happy with the workspace, what do you think could be done to improve it?