Hotel’s Environmental Management.

Introduction

        Nowadays, Hotel industry is significantly created more waste, the hotel group currently generate around five million waste each year, Much of the waste created in hotels stem from either food and beverage handling such as packaging, plastic straw and food waste or from the housekeeping department such as cleaning materials and plastic packaging. Waste is not only created in guest rooms but also in public areas, hotel gardens and offices. But many hoteliers are increasingly responding to the waste management. Hotels have a global responsibility to clean up the environment.

At most hotels, waste is created at upwards 1 kg per guest per night. Moreover, there are over 150 million tons of plastic in the world’s oceans and that every year, about one million birds and more than 100,000 sea mammals die from eating or getting tangled in plastic waste. Worse still, according to a new report by the UK Government Office for Science, the amount of plastic in our oceans is expected to triple between 2015 and 2025. Many hotels try to reduce waste for several years. Then, the EU proposed the ban on plastic in 2018, the awareness about the impact of plastics on the environment has been increasing worldwide. Many hotels are increasingly reducing plastic and food-waste. Furthermore, United Kingdom, France, Germany, Italy and the European Union agreed to increase plastic recycling by 50 percent and to aim for 100 percent use of reusable, recyclable or recoverable plastics by 2030.

        Many large hotels launched the environmental management campaign. As small hotels did not have an obvious campaign. Therefore, we required to interview small hotels owner’s opinion about environmental management to compare the different of environmental awareness between large hotels and small hotel.

Questions & Objectives

Main questions

“How does the small hotel manage its environment?”

Interview questions

1. How much you pay attention to the hotel’s environment, such as plastic or food waste? Why?
2. Do you have guidelines to deal with the environment? How?
3. What’s your opinion about environmental management in hotel?
4. How do you check employee’s compliance?
5. Do you have a follow up process? How?
6. Do you think that your customers care about manage about environmental? Why?

Objectives

1. To describe about process of environmental management in hotel.
2. To compare process of environmental management between big hotel and small hotel
3. To make recommendations for hotel owner about process of environmental management.

Summary the interview

1st interview

Female, Owner, undertaken at Organization 1

Interviewer: 1. How much you pay attention to the hotel’s environment, such as plastic or food waste? Why?

1st interview: The hostel pays attention to environmental management some issues that it isn’t strictly because we can’t set rules with customer due to hostel which a house likes their home.

Interviewer: 2. Do you have guidelines to deal with the environment? How?

1st interview: Hostel has waste separation for example plastic bottles that can be sold and there is a bit in food waste because we cook enough for customer and first about food allergy or not to eat such as vegan. Then water supply and electricity depends on usage of customer and season. Finally, hostel has fabric bags for customer when they go out in order to reduce plastic bags

Interviewer: 3. What’s your opinion about environmental management in hotel?

1st interview: That’s a good thing. It makes the hotels clean. The hostel has planted trees around the hotel to look good weather, air fresh, keeping a clean to make the hotel has good image customer satisfaction in a good environment.

Interviewer: 4. How do you check employee’s compliance?

1st interview: I make employees feel like an ownership and we are like a family. We take care our hotel together and I don’t limited use of electricity or water of employees example they can charge their smart phone or notebook during work in hostel but they should switch off and unplug it when not necessary to use.

Interviewer: 5. Do you have a follow up process? How?

1st interview: Employees help monitoring water leak, electrical fault and garbage around hostel. The hostel will bring water bills and electric bills to check. Why that expense of this month increased a lot? What causes? And find a solution.

Interviewer: 6. Do you think that your customers care about manage about environmental? Why?

1st interview: Our guests don’t strictly about environmental management they do basically examples don’t waste grains, using fabric bag or don’t throw trash on floor.

2nd interview

Female, Owner, undertaken at Organization 2

Interviewer: 1. How much you pay attention to the hotel’s environment, such as plastic or food waste? Why?

2nd interview: We attach great importance to the environment because we want to conserve the environment, environment, especially reducing use of plastic.

Interviewer: 2. Do you have guidelines to deal with the environment? How?

2nd interview: -We replaced a plastic straw with a stainless straw.

- We use a stainless straw instead of a plastic straw.

-For drinks, we don’t use a plastic cup. Unless the customer requests a drink pick cup

-In the bathroom, we use a refillable shampoo bottle instead of using a shampoo pack

-We use an automatic light bulb. So, the light in the rooms are only turned on when the guests are in the room. And we will turn off the lights in the walk way during the day.

-We separate plastic bottles from the waste.

Interviewer: 3. What’s your opinion about environmental management in hotel?

2nd interview: I want everyone to take care about the environment, especially reducing the use of plastic. Because plastic waste is big problem in the world and has a huge impact on the environment. As a hotel, we want to be a part of helping to preserve the environment.

Interviewer: 4. How do you check employee’s compliance?

2nd interview: We don’t have much staff. So, all the staffs pay attention to take care of management process.

Interviewer: 5. Do you have a follow up process? How?

 2nd interview: We don’t have a follow up process and we don’t have a problem about the environmental management in our hotel.

Interviewer: 6. Do you think that your customers care about manage about environmental? Why?

2nd interview:  I think the customers don’t care much about this. Because they still request a plastic cup for a drink, even if they drink in our cafe.

Finding

Main questions

“How does the small hotel manage about environment in their hotels?”

Answer

        The small hotels have environment management as the large hotel do. But they don’t have clearly policies and strictly compliance including an announcement to everyone. As a result, the small hotels seem like they don’t have any management about environment.

From interviews with two small hotels about environmental management in hotels. We can conclude that small hotels also have an interest in environmental management like large hotels. Small hotels have good environmental management include they have waste separation for example plastic bottles that can be sold and there has a bit in food waste because they cook enough quantity for customer and ask customer before food was served. Moreover, small hotels have plastic environmental management by lending fabric bags for customer when they go out in order to reduce plastic bags, using a stainless straw instead of a plastic straw for drinks. They don’t use a plastic cup, unless the customer requests a drink pick cup. They use a refillable shampoo bottle instead of using a shampoo packs and use an automatic light bulb. So, the light in the rooms are only turned on when the guests are in the room. And they will turn off the lights in the walkway during the day. The small hotels have planted trees around the hotel to look good weather and air fresh. Moreover, they keep environment clean to make the hotel has good image and make customer satisfy in a good environment.

However, small hotels do not have policies to guide environmental management in their hotels, and they do not publicize on this issue because they do not focus on this as much.

In other words, most of the small hotels are focused on customer service and the convenience of the customer. They do not have a clear management system and their management is not much effective. If we analyze by using environmental management model, it can be analyzed as follows.[pic 1]

• Commitment

: Having a policy or a code of conduct for use throughout the hotel. It is pointed out that the hotel is interested in environmental management.