Relationship Between Organisational Goals, Objectives and Policies and Explain Their Contribution to Effective Management in the Shangri-La Hotel Case Study

1. Analyse the relationship between organisational goals, objectives and policies and explain their contribution to effective management in the Shangri-la Hotel case study.

1.1 Goal,objective and police.

Goals

Organisations are usually formed with the aim of achieving specific goals.[1] Goals of organisations having a clear orientation that the members following, and it will change when conditions change sometime. Goals are predetermined and describe future results toward which present efforts are directed.

Consumer goals include the quantity of products and the service, this can help the organization offer product and service. “Shangri-la Hotel can pick up costomers at Glasgow Airport and transporting them to the hotel, pick-ups from business meetings, and a complimentary copy of The Financial Times in the mornings.”

Product goals include the quality of product, technology and staff skill. “He kept close tabs on exactly what each one did , as he believes that every dish that left the kitchen had his signature on it and therefore had to meet his rigorous standards.”

Operation goals include the environmentally or managing ethically. “Craig also believed it was important to study at college, so all staff in the hotel were trained to the highest standards.”

Secondary goals are goals which have been set by organisations which are not most important things that they would like to achieve but are nevertheless important. “Every dish left the kitchen had Craig’s signature on it and therefore had to meet his rigorous standards.”

1.2 Objectives

Objectives are more specific and define than the goals.[2] The objectives should be Specific, Measurable, Attainable, Realistic and Time-specific. The point is SMART, include Specific, Measureable, Attainable, Realistic and Time-specific.

1) Craig also aimed to ensure that all consumers would be attended to within five minutes of being seated.

2) Alisa has overseen an extensive upgrade programmer, the staff must have a at least one week’s training every year.

3)Shangri-la come to a 5-star AA ward.

1.3 Policies

The definition of Policies

The definition of Policies is These provide a framework of rules or guidance within which management and staff can make decisions.The policy includes four aspects liking

For example

In the case，the hotel has regular meetings every week, organic vegetables are purchased on a specific farm, and all ingredients must be signed by Saskia, which reflects Police.

1.2The interaction between the three

Goal is the first company to establish, long-term, must set up a clear, Object is a big target decomposition of small goals, and the implementation of object need to police as the rules and regulations, and then complete the implementation of Goal

2.Identify the main differences between the formal organisation and informal organisation.

2.1 Definition of formal organisation and informal organisation

2.1.1 Definition of formal organisation

The definition of formal organisation is In order to effectively achieve organizational goals, through artificial planning and design, and has clear and specific norms, rules and systems of organization.

For example,in the case,They one of the people setting isin addition to the chefs,there were now four kitchen staff and eight waiting staff working in the restaurant.In the hotel there were six chambermaids,three receptionists,four cleaners,two general maintenance staff,Clark the accountant and Antonino the reception manager.These people aim to achieve organizational goals effctively,It was contrived and designed by man.

2.1.2Definition of informal organisation

The definition of informal organisation is A group of spontaneous and spontaneous groups in the process of their actual activities and co existence in order to meet a particular psychological or emotional need.

For example,in the case,At the end of each week,Craig always provided free drinks for the team to celebrate,and the team always enjoyed these get-togethers.This is not a clear and specific organization,and there are no rules and regulations.This is a spontaneous organization to meet specific emotional needs.

This is in line with the defintion of informal organizations.

2.2 The different between formal organisation and informal organisation

The concept of formal and informal organization is related to the nature of processes and relationships in the workplace. Formal organization is the literal meaning of an organization, including hierarchical reporting relationships, organizational charts, and working processes. Informal organizations, often referred to as "hearsay", are informal working relationships developed in the organization and have a great contribution to the work culture, usually based on emotional foundations.

3.Explain the composition of the Open System Theory and explain how it applies in the Shangri-la Hotel case study

3.1Explain the composition of the Open System Theory

Outputs

variety of dishes

Service

The funding needed develop the business.

Inputs

Food material: meat

egg

Money: local bank

HR: manager

Hotel recruitment staff for its daily running and provide goods and service to customers

Organisation

Processes

The Environment

Everything outside the organization,

Which either affects, or is affected by

its activities.

3.2 PEST Analysis

PEST