Hotel Case Study

INTRODUCTION

     The Hotel is house or time to rest of some people in City and also become temporary home of some family.

      The Hotel staffs that he/she deserve to always smile, happy, nice attitude, and also very helpful to give wow service and to always satisfied  and welcome the guests, because the attitude of staffs is not good and unprofessional will bring it bad effects for Hotel.

HOTEL

SITUATION:

                You are the management staff or a large resort hotel, lately. You have had a lot of problems .You must discuss these problems with the other managers and then come up with solutions.

                 The Hotel is on an island surrounded by beautiful beaches, coral reefs, and mountains. It seems like the perfect place to have a hotel but…

 Complaints about the staff:

             Many guests say that the staff is rude and unhelpful. The staff members argue with each other. Sometimes they swear at the managers.

Point of View:

                     As an analyst

              Many guests complaint to the manager of hotel because the hotel staffs is so rude and unhelpful, which is have a bad effects to image of hotel.

Background:

                 The hotel it is so beautiful perfect place, beautiful beaches and many more but the staffs can’t manage the reputation of hotel.

Objectives:        

                 To give a disciplinary action for hotel staff.

Case Facts

Complain of guest.

Managing staff encounter problems.

Statement of the problem:

                  The guests of hotel is not feel if is welcome because of the  bad attitude of staff.

Statement of Alternatives:

• Suspension - give a 1 week to 1 month suspension for hotel staff.
• Bad Records – Bad performance in work.
• New Rules and Regulation – Implement for Hotel staff only
• Hired new staffs – To become most professional staffs than before, and new environment for guests to have a good feedbacks to the hotel and management from guests.

Selecting Best Alternatives:

• Hired new staffs – To become most professional staffs than before, and new environment for guests to have a good feedbacks to the hotel and management from guest

Implementation:

            In many complaints from guests to hotel because of bad attitude of staff. The managers finally make a decision to avoid that situation and to protect the reputation and image of hotel to guests and other people. The decision is to replace the staff for the implementation of Hired new Staff.