Strathboggle Visitor Center Customer Care

Assignment Task 1

Outcome 1

Strathboggle Visitor Center

Emily Siler

Customer Care

Yes good customer care is crucial when it comes to a business. Companies that have poor customer care are very much affected, this is because if a company's service is negative or unhelpful to people customers will not want to purchase anything from them because it’s frustrating when you need to ask a question or need help with something and the customer care employees are either rude about it or not helpful. Some benefits of good customer care include happy customers, friendly atmosphere, less stress, more customers and can even result in more brand awareness because if customers have a happy experience with the company then they can say positive things to other people about it which then will bring your company positive brand awareness. So for more success in the visitor centre customer care should be important.

A way to meet all customer expectations is to be friendly no matter what. There are ways to handle all different types of situations but something that can make a big difference with a company is the fact that if you are nice and helpful to the customers or not.

When dealing with a customer complaint or problem do it politely and nicely. For example, if a customer is acting aggressively and won’t accept any excuses thank them for sharing their concern and listen. Be polite, agree on the definition of the problem, and explain what's being done to resolve the situation and when. If a customer is constantly reporting issues and is never satisfied with your solutions and although it may be frustrating, it's still your responsibility to provide excellent support to the customer. If he or she wants an apology. Listen respectfully, provide a sympathetic ear, and put forth an honest effort to correct the situation.

Customer