Organizational Issues and Solutions

ORGANIZATIONAL ISSUES AND SOLUTIONS

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Crystal E. Owens

Professor Tillman

Organizational Behavior

Feb. 3rd,2019

The CEO chose my consulting firm to address issues propose solutions to motivate and encourage positive relationships among the organization and its individual influences. I chose Bank of America for my assignment. Bank of America is the second largest bank in America. Bank of America merged with Nations bank to create the first coast-to -coast bank in the U.S. We now serve one out of two households and most of the fortune 500 companies around the world. They are driving responsible growth and commitment that resulted earnings and employee satisfaction. Along the way Bank of America has made advances in technology that helped to serve clients and helped to transform financial services.   I will address issues that are causing the company to underperform. Some of the issues that Bank of America are experiencing are lack of training, technology, emotional intelligence and communication. These issues are creating loss of revenue, low morale within the organization, loss of employees, and how emotions and moods influence behavior and attitudes. These are some challenging issues the organization faces that influence job satisfaction.

 Bank of Americas culture comes from how we run the company every day. The Responsible growth strategy is their commitment to act responsible”, which includes their commitments to ethical behaviors, acting with integrity and complying with laws, rules regulations and policies that reinforce such behaviors. Being a unified culture is an ongoing effort, fostered day after day in both formal and informal ways. Working to build a unified culture requires Thoughtful purposeful actions. This work helped to bring together all of our employees – from different businesses, companies and countries- to be aligned to the purpose of making financial lives better. Establishing a culture built on integrity and ethical business conduct starts with it being a priority for our CEO and the management team, the Board of Directors and other leaders. Our board structure and composition enable it to oversee and hold senior management accountable for managing all types of risk, including those related to compliance and conduct. The tools and possesses we have in place to guide our employees is our code of conduct. The Code along with our Vendor code of conduct and Human Rights statements.

Every employee must receive coaching throughout the year on their performance and opportunities for development. Training will be enhanced to develop to provide the employees achieve their own professional goals and help them be more effective and managing risk well. All employees will also be required to complete annual training on our code of conduct. We must manage risk very seriously so our Environmental an Social Risk policy training will provide clarity and transparency on our approach to environmental and social risk, including how we identify, measure, monitor and control risk as part of the company’s risk framework.