Genting Uk

WORKPLACE

Employees are an integral part of the business and as at 31st December 2011, Genting UK has over 3,200 employees with 173 receiving Long Service Awards for 10, 20 and 30 years of service.

During 2011, we introduced our customer service programme, Signature Service, with training provided to all our employees. The programme has worked well in raising the profile of the importance of delivering exceptional service to our customers and this message will continue to be reinforced in all our Learning and Development programmes going forward.

The HR team continued to deliver Management Development courses across the business and have acted as coach and mentor to our management teams to ensure their people management skills are continually enhanced. In addition, all our General Managers attended a four-day Management Development Programme covering Leadership and Performance Management skills.

During 2011, we recruited a Learning and Development specialist to the HR team and we have plans to provide a much wider range of learning opportunities for all our employees in