Evolution Homecare Manages Patients with Microsoft Crm
By: AMNO • January 22, 2018 • Case Study • 479 Words (2 Pages) • 1,587 Views
CHAPTER 9
CASE 2: Evolution Homecare Manages patients with Microsoft CRM
1- Evolution Homecare used Microsoft CRM to manage patient relationships and the delivery of prescriptions and healthcare services to the home setting. CRM assists to track and to manage all activities of patients to give them all services that they need such as communicating with patients and pharmacies using SMS or email and scheduling services. Companies which use CRM can track activities, tasks, budgets, appointments, and details for each patient. Also, the system will generate and update tasks on costumiers’ data when it is inserted.
2- Evaluation Homecare has the confidence that CRM will be helpful for managing its industry because it can manage many types of relationships with customer relationships.
3- Benefits have included productivity improvements (doubling the number of deliveries for a specific time period), enhanced inventory management, better source planning, and more effective reporting. Evolution’s CRM system can determine deliveries planned for any future month and the amount of product in stock, helping Evolution reduce stock holding by 40%.The system automatically generates a pick list for that patient from Evolution’s pharmacy as soon as the patient joined the system. Managers can see tasks two weeks ahead and can allocate resources accordingly. The system shows what a patient is using to determine if patients are taking the required medication
4- The great benefit of this system is tacking on all past prescriptions; the delivery time is more accurate even if the medicine was out of stock.
CHAPTER 10
CASE 2: Groupon: Deals Galore
1- The video indicates that Groupon business faces a large number of competitors firms such as Amazon and Google. Groupon is not a sustainable business because both customer and merchants are not satisfied with high costs. In other words, customers wouldn’t return to stores which have sales if they stopped their offers which has a negative impact stores revenues.
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