Customer Servise of Flia

Research shows that it is better than same company about customer service，and which  have a very sophisticated service system. Relevant staff provide some valued information.

Majority people are unwilling to completed this questionnaire. The field trips gave me a firsthand experience of their perfect service。

History of company，The Fila brand was founded by Fila brothers in BIELLA, Italy ,which was a family textile business original. It has developed golf, tennis, fitness, yoga, running and skiing series products. In the end, it established the position of the world-famous sports brand.

Reason for the report, The report has been asked for by Patrick, tutor for business communication, and will be completed by Louis Li (Li Jia Qi).

1. Researched on the internet about FLIA 's reputation for customer service
2. Visited exclusive shop of FLIA by field trip
3. Interview relevant staff in exclusive shop
4. Found several buying-customer to completed questionnaires

According to online information，It is generally accepted that FLIA has done better than its competitors in consumer services. First，Most people say the product is the same as described，

so consumers are more willing to buy its products. Then，It will do its best to meet consumer demand during the purchase process.（One customer described his experience that he buy

a pair of shoes but information about transportation showed he can not receive it when he

accomplished his performance，fortunately people worked in FLIA sent a parcel again by

express mail service after he contact the customer service to ensure he can receive on correct

time）Besides，The after-sales service of FLIA is very good, There's never been a deal got

negative comment because of the after-sales service.

Some information from field trip are as follows. Service personnel have high quality in exclusive shop of FLIA and they must have been specially trained about customer service due