Case Analysis: Green Mountain Resort (dis)solves the Turnover Problem

CASE ANALYSIS: Green Mountain Resort

(Dis)solves the Turnover Problem

1.) Which of the sex changes discussed in this chapter can be identified in the assumptions about managing turnover that were held by Gunter? The hospitality literature? The consultant?

To solve the turnover problem, three series of image changes have to be implemented with Gunter the manager as a coach, the hospitality literature playing the role of the navigator, and the consultant as the interpreter.

In this case Gunter's role can be identified as the coach. He becomes a mentor to new students who provide excellent service at his resort so that they can get good training. The training helps them in advancing their careers rapidly. The resort of Green Mountain has achieved a good reputation because of successful recruitment to have high-potential workers who had their career grow rapidly.

The hospitality literature plays the role of the navigator. It defines the turnover as a problem and makes several suggestions that may reduce the harmful effects of turnover. It gave a dull description of the turnover problem, called it never-ending and said that this problem was to be endures.

The consultant played the role of the interpreter. He simply interpreted the problem of turnover and presented it to Gunter in such a way that his perspective on the problem changed. The problem did not become one; instead, it became a matter of pride to Green Mountain to have successfully trained so many young persons and was instead known for being an excellent place to obtain training.

2.) How did these assumptions influence prescriptions for dealing with "the turnover problem"?

In dealing with the turnover problem, the consultant was the interpreter. He reinterpreted the problem for Gunter. He told him not to look at the problem as a problem but to see the positive side of the problem and thrive in its positive effects.

3.) Choose another change image and apply it to "the turnover problem". To what new insights does it lead?

Another image change that can be applied to the turnover question is the assumption